Privacy Policy

Effective date: September 29, 2026

This Privacy Policy explains how Tri-State Digital Imaging, LLC ("Tri-State Digital Imaging," "we," "us," or "our") collects, uses, shares and protects information when you visit our website, request a quote, contact us, or otherwise interact with us online. By using this website, you agree to the practices described here.

Information We Collect

Information you give us

When you request a quote, ask for service, or contact us, we collect the information you choose to provide, which may include:

• Your name, practice or business name, phone number and email address
• Your specialty (for example medical, veterinary, chiropractic or podiatry) and what you need help with
• Details about your equipment, room or service request, and anything else you include in a message
• Information you share when you call, email or meet with us

Information collected automatically

When you use our website, we and our service providers automatically collect certain information, such as your IP address, browser and device type, operating system, pages viewed, time spent on pages, links clicked, the website or ad that referred you, and general location derived from your IP address.

Advertising and campaign information

If you arrive from an online ad or a tracked link, our website may record the ad click identifier (such as a Google Click ID) and campaign details (such as UTM source, medium, campaign and keyword). This information is kept in your browser for your visit and is included with any form you submit so we can understand which ads and campaigns bring us inquiries.

Cookies and Tracking Technologies

We use cookies, pixels, tags, local and session storage, and similar technologies to operate the website, remember your session, measure traffic, and measure and improve our advertising. These may include:

• Google Tag Manager, which we use to manage the tags on our website
• Google Analytics, which helps us understand how visitors use the site
• Google Ads conversion tracking and remarketing, which help us measure ad performance and show our ads to people who have visited our site
• Meta Pixel (Facebook and Instagram), which helps us measure the results of our Meta ads and show our ads to people who have visited our site
• Similar measurement or advertising tools from other platforms we may use from time to time, such as Microsoft Advertising or LinkedIn

These providers may collect information about your activity on our site and other sites over time. You can control cookies through your browser settings. You can also manage Google ad personalization at Google Ads Settings, manage how Meta uses information for ads in your Meta ad preferences, opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, learn how Google uses data at How Google uses information from sites that use its services, and opt out of interest-based ads from many companies at YourAdChoices and the NAI opt-out page. Blocking cookies may affect how parts of the site work.

Do Not Track and Global Privacy Control. There is no common standard for responding to browser "Do Not Track" signals, so our site does not respond to them. Where required by applicable law, we treat a Global Privacy Control (GPC) signal as a request to opt out of targeted advertising and the sale or sharing of personal information for that browser.

How We Use Information

• Respond to quote, service and support requests, and schedule on-site assessments, installations and service visits
• Prepare proposals and pricing, and communicate with you about equipment, service, warranties and financing options
• Provide customer support, including our 24/7 support line
• Operate, secure, maintain and improve our website
• Measure website traffic and the performance of our marketing and advertising
• Send you information about our products, services and offers, where permitted by law
• Prevent fraud, spam and abuse, and comply with legal obligations

How We Share Information

We do not sell your personal information for money. We share information only as described below:

• Service providers that help us run our business and website, such as website hosting, email delivery, analytics, advertising and customer-management providers. They may use your information only to provide services to us.
• Manufacturers, distributors and financing partners when needed to prepare your quote, fulfill an order, process a warranty, or arrange leasing or financing you ask about.
• Advertising partners, such as Google and Meta, through the cookies and tags described above. Under some state laws this may be considered "sharing" or "targeted advertising," which you can opt out of as described below.
• Legal and safety: when required by law, subpoena or court order, or to protect the rights, property or safety of our company, our customers or others.
• Business transfers: in connection with a merger, acquisition, financing or sale of all or part of our business.
• With your consent or at your direction.

Patient and Health Information

Please do not submit patient information or protected health information (PHI) through our website forms or by email. Our website is not designed to receive it. When our engineers install, service or support imaging systems that store patient data, we handle any PHI we may encounter in line with applicable law, including under a business associate agreement with your practice where HIPAA requires one.

Email, Phone and Text Communications

If you contact us or request a quote, we may follow up by phone or email about your request. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. We will not send you marketing text messages unless you have agreed to receive them, and you can reply STOP to opt out of any text messages. Message and data rates may apply. Even if you opt out of marketing, we may still contact you about an open quote, order or service request.

How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections on our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep personal information for as long as needed to respond to your request, provide products and services, maintain business and warranty records, and meet legal, tax and accounting requirements. We then delete it or keep it in a form that no longer identifies you.

Your Privacy Choices and Rights

Depending on where you live, including California, Tennessee, Texas, Virginia, Colorado, Connecticut, Oregon and other states with privacy laws, you may have the right to:

• Know what personal information we collect about you and how we use and share it
• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Delete personal information we hold about you
• Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling
• Not be discriminated against for exercising these rights

To make a request, email us at info@tristatedigitalimaging.com or call (901) 896-8989. We will need to verify your identity before responding, and you may use an authorized agent where the law allows. If we deny your request, you may appeal by replying to our decision and explaining why; we will respond as required by law. California residents: we do not sell personal information for money, and we do not knowingly sell or share the personal information of consumers under 16. The categories of information we collect are described in "Information We Collect" above.

Even where these laws do not apply to us, we will make reasonable efforts to honor requests to access, correct or delete your information.

Children's Privacy

Our website and services are intended for healthcare and business professionals. They are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

Third-Party Links

Our website may link to manufacturer websites and other third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Visitors Outside the United States

Our business and website are operated in the United States. If you visit from outside the United States, your information will be processed and stored in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. Significant changes may also be highlighted on our website.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Tri-State Digital Imaging, LLC
Rossville, TN 38066
Phone: (901) 896-8989
Email: info@tristatedigitalimaging.com